Persyaratan
Persyaratan
- Minimum Diploma Degree in any field, max. 30 years old
- At least 1 year of working experience in the related field
- Good knowledge of Customer Service Operational, System Application, Fiber Optic, Core Management, L2/L3 Switching, MPLS, Enterprise Router, Microsoft Office
- Good analytical thinking and problem solving
- Able to meet dateline, work under pressure, and minimum supervise
- Willing to work shift
Tanggung Jawab
- Responsible to all system support Customer Service especially Call Center (inbound, outbound, and Email)
- Responsible to improve agent's skill by related training
- Responsible to customer monthly Network Performance Report
- Responsible to send email update information to customer
- Responsible for Customer Engagement
- Analyse Customer Experience, monitoring customer visit, and its report
- Make daily, weekly, and monthly to Head of Customer Service
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